Terms & Conditions


The client is under no obligation to offer work, and neither are we obligated to accept work offered by the client. Our services are provided by a mutual agreement which is confirmed in writing.

Data Protection

We only collect data from our clients to fulfil our tax obligations: this could include our clients name, business name, postal and email address. The data will be securely stored and will need to be kept for at least five years. This is covered by the lawful basis of the GDPR. 

Your project agreement file along with any relevant emails will also be kept for this length of time as well. If after five years you want your data removed: you will need to send us an email request.

Payment Terms

Corporate and individual clients will be asked to pay for their project in either of the following ways:

  • By an initial deposit payment, then a final payment once work has been completed
  • In instalments for more lengthy projects
  • Upfront

Unless otherwise agreed, payment will be made within 30 days of receipt of confirmation, according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).

We accept payment by bank transfer in British Pounds.


  • Basic Draft Reading: from £20 per hour
  • Basic Proofreading: from £25 per hour
  • Complex Proofreading: from £35 per hour


Your fee is valid for 30 days from the date shown on the quotation


All freelancers hold professional indemnity insurance.


All information provided by you will be kept confidential, throughout the agreement term and thereafter, unless required by law or authorized by you. 


We don’t work on any projects which have any offensive or defamatory content.


We accept files in Microsoft Word and Google Docs.


We will assume that you’re happy with the copy edit version of your document before you submit it to us for review. 


You can upload your document to us as an email attachment. 


Lab Concise is not VAT-registered.

Contract Status

Work carried out in your agreement is solely by a Freelancer, and not by an employee. 


Initial or upfront payments will be retained, if you decide to cancel your agreement after it has been accepted and work has begun. You may also have to pay an additional payment, which could include the complete sum of the cost of the project, if all work has already been completed.

We have the right to cancel the service at anytime if there is a serious problem. A full or partial refund will be made depending on the amount of work already completed.

Errors & Omissions

Although we will do our best to provide a high-quality service; and have measures in place to help check that your text is error free, perfection is not guaranteed. Please make sure that you check your document before you use it for its intended purpose, as it’s your responsibility for checking and approving your work which has been returned to you. We cannot accept responsibility or be held liable for any errors or losses incurred.

Changes & Revisions

You will receive up to two reviewed copies of your text. Any further reviews and additional information needed to be added to your text will require a new agreement. 


We will agree a schedule for your project; however, we can not be held responsible if you have been late with feedback, payments, and amends within the allocated time frame.

Turnaround Time

Before we can give you a delivery date for your work, we need to consider the quality and length of your document. This could be from five days.


You retain sole copyright, ownership, and control over any work you submit. You are also responsible for any breach of copyright within your work.

Delivery of Work

Your work will be delivered to you as Microsoft Word attachment files by email. You will receive a copy of the amended version as well as the clean version of your document. 

Legal Jurisdiction

Your agreement is subject to the laws of England and Wales.

Changes to Terms & Conditions

We reserve the right to change the Terms & Conditions at anytime without notification and without liability.

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